Question 1

How is PO2Order different from traditional EDI platforms?

Accepted Answer

Traditional EDI standardises messages between configured trading partners. PO2Order focuses on purchase orders that still arrive as email attachments and prepares them as reviewable draft orders.

Question 2

Do my customers need to change anything?

Accepted Answer

No. Your customers keep emailing POs exactly like they do today. No portal login, no new system to learn, no workflow change. You automate your side without disrupting their process.

Question 3

What if the AI makes a mistake?

Accepted Answer

Every result is prepared as a draft for review. Your team compares it with the source document and resolves product matches or missing details before approval.

Question 4

How long does setup actually take?

Accepted Answer

Setup depends on the systems, document formats, and product-matching rules involved. We begin with representative purchase orders and define the connection scope with your team.

Question 5

What file formats does PO2Order support?

Accepted Answer

PO2Order supports PDF, Excel (XLSX, XLS), CSV, images (PNG, JPG, WEBP), and email attachments. Our AI is trained on real-world B2B documents, not just clean templates.

Question 6

How does pricing work?

Accepted Answer

Pay per order processed. No setup fees, no long-term contracts, no per-trading-partner costs like EDI providers charge. Start free with 10 orders to test with your real documents.

Question 7

How do I install PO2Order?

Accepted Answer

Connect PO2Order to your commerce platform or ERP. Once connected, you'll be guided through setting up your dedicated email inbox and configuring your first SKU mappings.

Question 8

What platforms do you integrate with?

Accepted Answer

Connection scope depends on the APIs and order workflow available in your commerce platform or ERP. Contact us with the systems you use so we can confirm the appropriate implementation path.

Question 9

How does SKU mapping work?

Accepted Answer

When we extract a SKU from a PO, we attempt to match it to your product catalog. If no match is found, you can manually map it once, and we'll remember that mapping for all future orders. Over time, the system learns your customers' SKU patterns.

Question 10

How are extraction mistakes handled?

Accepted Answer

The result is prepared as a draft beside the source document. Your team reviews product matches and resolves missing or uncertain fields before approval.

Question 11

Is my data secure?

Accepted Answer

Security requirements and data handling are reviewed during implementation. Ask our team for the current architecture, retention, access-control, and subprocessors documentation.

Question 12

How does billing work?

Accepted Answer

Billing is handled monthly based on your plan, plus any overage orders. Invoices are sent directly to your team.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel or downgrade at any time directly from your PO2Order dashboard. Your data remains accessible for 30 days after cancellation.

Question 14

What kind of support do you offer?

Accepted Answer

Free tier includes documentation and email support. Scale tier includes priority support with SLA response times. Enterprise customers get a dedicated account manager and solutions engineer.

Frequently Asked Questions

Common Questions

Getting Started

Technical

Billing & Support

Still have questions?

Start with a purchase order, not a sales pitch.